ISLAMABAD: A recent survey by Gallup Pakistan, commissioned by the Securities and Exchange Commission of Pakistan (SECP), shows that stakeholders maintain high trust in the regulator’s fairness and market stewardship. The inaugural “Stakeholder Perception & Feedback Survey” covers multiple sectors, including Corporate Registries, Capital Markets, Insurance, and Non-Banking Financial Companies (NBFCs).
The survey, conducted on a 5-point scale, revealed that SECP’s integrity was scored between 3.1 and 3.6, reflecting consistent trust in the regulator’s role. Gallup Pakistan emphasized that these results are notable, as public sector scores in Pakistan typically fall within a conservative range. However, the findings also pointed to areas for improvement, particularly regarding user experience.
Stakeholders within the Corporate Registry cited concerns about turnaround times for queries, the clarity of regulations, and the responsiveness of support channels.
In response, SECP Chairperson Mr. Akif Saeed acknowledged the survey results, committing to improve the regulator’s operational efficiency. “While we appreciate the confidence stakeholders have in our integrity, we are focused on enhancing our responsiveness and making our processes more business-friendly,” Saeed stated. “To address feedback, we are working on creating clearer communication materials, including plain-language texts and videos, as well as reviewing our complaint handling and call center performance.”
SECP plans to repeat the survey periodically to track progress and further build on stakeholder trust.
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