Senior Rewards Specialist

Jilito is seeking an analytical, detail-oriented, and strategic Senior Rewards Specialist to design, manage, and optimize rewards and incentive programs that drive customer engagement, retention, and business growth. The ideal candidate will have strong experience in rewards, loyalty, incentives, or commercial analytics, with the ability to use data and customer insights to develop compelling and financially sustainable reward strategies.

Key Responsibilities

✔ Develop and manage customer rewards, loyalty, and incentive programs aligned with business objectives
✔ Design reward structures, campaigns, promotions, and incentive mechanisms to drive engagement and retention
✔ Analyze customer behavior, transaction patterns, redemption rates, and program performance
✔ Develop strategies to improve reward utilization, customer participation, and overall program effectiveness
✔ Monitor reward costs, budgets, liabilities, and return on investment
✔ Conduct market and competitor research to identify emerging rewards and loyalty trends
✔ Collaborate with product, marketing, finance, data, and technology teams to launch and optimize reward initiatives
✔ Develop business cases and financial models for new rewards programs and promotional campaigns
✔ Establish and monitor key performance indicators for rewards and loyalty programs
✔ Conduct A/B tests and analyze campaign results to identify opportunities for optimization
✔ Ensure reward rules, eligibility criteria, and promotional mechanics are clearly defined and accurately implemented
✔ Identify opportunities to personalize rewards based on customer segments and behavior
✔ Monitor program performance and prepare regular reports and strategic recommendations for management
✔ Investigate reward-related issues, discrepancies, and customer concerns and coordinate timely resolution
✔ Maintain accurate documentation of reward structures, program rules, processes, and performance
✔ Stay updated on loyalty, incentives, gamification, customer engagement, and rewards industry best practices

Requirements

✅ Minimum 3–5 years of experience in rewards, loyalty programs, customer engagement, incentives, commercial analytics, product, or a related field
✅ Proven experience designing, managing, or optimizing customer rewards or incentive programs
✅ Strong analytical and quantitative skills with the ability to interpret complex datasets
✅ Strong understanding of customer segmentation, behavioral analysis, retention, and engagement metrics
✅ Experience with pricing, promotions, campaign performance, and commercial analysis will be preferred
✅ Strong proficiency in Excel/Google Sheets and data analysis tools
✅ Knowledge of SQL, BI tools, or analytics platforms will be an advantage
✅ Strong understanding of financial modeling, reward economics, program costs, and ROI analysis
✅ Excellent project-management and cross-functional collaboration skills
✅ Strong problem-solving, critical-thinking, and decision-making abilities
✅ Excellent written and verbal communication skills
✅ Highly organized, detail-oriented, and comfortable managing multiple initiatives
✅ Bachelor’s degree in Business, Finance, Economics, Marketing, Data Analytics, or a related field will be preferred

If you are a strategic and data-driven rewards professional who understands customer behavior and can build programs that deliver both customer value and sustainable business results, we would love to hear from you.